Preventing Future Service Disruptions: What Cellcom Can Learn from Industry Best Practices
Introduction In recent months, Cellcom has encountered notable disruptions in its voice and text services, which have had a significant impact on customer experience. These interruptions have not only led to frustration among subscribers but have...
Impact of the Cellcom Outage on Customers in Northeast Wisconsin
Overview of the Cellcom Outage The recent Cellcom outage, which commenced on a Wednesday, has left a significant impact on approximately 300,000 customers in Northeast Wisconsin. This disruption primarily involved the loss of voice and SMS...